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Help Center
Stove Problems
Recommended Fuels
Stove Problems
General Query
Installation Requirements
Stove Identification
Warranty
Handle Removal
Chimney
Conversions
Stove Problems
I am struggling to start my fire?
Why am I using so much fuel?
Why is smoke spilling into the room when I open my stove door?
My stove will not shut down
My air control on my Eco Aspect is not having an effect on the burn?
My grate has burnt out and crumbling away.
My air control lever on my Aspect doesn’t move when the stove is in use
The lever is in place on my Aspect but the air controls are not working
I cannot control my fire / the air controls aren’t doing anything.
My stove is ticking what do I do?
The paint is peeling on the body of my stove.
Why has my glass cracked?
Why is my stove smelling?