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      1. Help Center
      2. Stove Problems
      • Recommended Fuels
      • Stove Problems
      • General Query
      • Installation Requirements
      • Stove Identification
      • Warranty
      • Handle Removal
      • Chimney
      • Conversions

      Stove Problems

      • I am struggling to start my fire?
      • Why am I using so much fuel?
      • Why is smoke spilling into the room when I open my stove door?
      • My stove will not shut down
      • My air control on my Eco Aspect is not having an effect on the burn?
      • My grate has burnt out and crumbling away.
      • My air control lever on my Aspect doesn’t move when the stove is in use
      • The lever is in place on my Aspect but the air controls are not working
      • I cannot control my fire / the air controls aren’t doing anything.
      • My stove is ticking what do I do?
      • The paint is peeling on the body of my stove.
      • Why has my glass cracked?
      • Why is my stove smelling?
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